Refund policy
We accept returns on unused, unopened products within 30 days of delivery. Buyer pays return shipping unless the item arrived damaged or defective. For mobile RV service work, all repairs are guaranteed for 30 days from completion. Contact service@palsbydesign.co or (262) 302-5844 to start a return or service warranty claim.
Pals By Design LLC — Grafton, Wisconsin
Last updated: April 2026
Service Labor
All labor charges are final once work has been performed. Because mobile RV service involves technician time, travel, and on-site work, we do not offer refunds on completed labor. If you are unsatisfied with the quality of work performed, please contact us within 7 days of service completion at service@palsbydesign.co and we will make it right at no additional charge.
Parts & Materials
Parts installed as part of a service job are non-returnable once installed. If a part fails due to a manufacturing defect within 30 days of installation, we will replace it at no cost to you. Parts purchased from our online store but not yet installed may be returned within 30 days of receipt in original, unused, unopened condition.
Online Store Products
Items purchased from our online accessories store may be returned within 30 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase. To initiate a return, contact us at service@palsbydesign.co with your order number and reason for return.
The following items are not eligible for return:
- Items that have been installed or used
- Special-order or custom items
- Electrical components that have been powered on
- Sale or clearance items
- Gift cards
Refund Process
Once a return is received and inspected, we will notify you within 3 business days. Approved refunds are processed to your original payment method within 5–10 business days. Return shipping costs are the responsibility of the buyer unless the item was defective or incorrect.
Diagnostic Fees
The $165 diagnostic fee is non-refundable once a diagnostic has been completed, regardless of whether repair work is approved. If you approve the repair, the diagnostic fee is credited toward your total invoice.
Contact Us
Questions about a return or refund? Reach us at service@palsbydesign.co or request a callback through our service request page.